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Do Some Yard Work To Improve Customer Service! Yes, yard work. What I mean is that you may have to do some weeding in your garden of employees to improve customer service. Imagine that you are pulling weeds out of your flower garden so that your flowers don't become choked off. Huh? "Just...

Foolproof Customer Service Strategies (that only a fool would try!) Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?" "No thanks." "May I help you?" asks another. "No thanks." "May I help you?" asks a...

ForGive All Ebay Sins: Why Bad Customer Service Can Cost You Money! Over the years, I have been amazed at the “blinding” greed and reckless approach to commerce that some business owners have employed. Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers...

“Getting Back to Basics: A Customer Service Tale” “Getting Back to Basics: A Customer Service Tale” By: Joy Fisher-Sykes One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we...

How to Build Extreme Customer Service from the Inside Out “How to Build Extreme Customer Service from the Inside Out” Marilyn Manning, Ph.D., Speaker “Always do right. This will surprise some and astonish the rest”, Mark Twain “Thousands of businesses will be shaken and even shattered by their inability...

How To Win Your Customer Service Battle Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle...

Improvingcustomer service in large stock registrar cmpany ROBLEM The organization was always working under a crisis mode, with the managers feeling pressured and "under the gun". There was discord and resentment among the manager team, which reflected in the employees. Re-work and bureaucracy were...

It's Still About Customer Service My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one...

Leave Your “Buts” Behind for Great Customer Service How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can...

Putting The Serve Back Into Customer Service Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap. Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas....

Small Business Q & A: Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q. A:...

Sweat the Small Stuff for Great Customer Service Undoubtedly you’ve heard about the popular book series that started with Don’t Sweat the Small Stuff, followed by Don’t Sweat the Small Stuff at Work, …in Love, …with Your Family, etc. While these books relay a message containing a great deal of...

Ten Customer Service Secrets to Win Back Customers Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch. Sure enough a group of...

Ten Ways To Improve Your Customer Service Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers". 1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask...

Turn Your Customers Into a Sales Force For Your Product or Service No matter how large or small your company is, you could benefit from more experts selling your product or service. Hiring and training an in-house sales force is much too expensive for many small businesses. Even larger firms that already have...

Whatever Happened To Customer 'Service'? Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to...

What's The Customer Service Buzz About Your Business? Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the...